Police - 110

Fire - 119

Hospital - 120

Instant Inquiry on Phone -12580
Dialing 12580, you will get everything such as booking, traffic condition, sights, route, and a variety of information.

Internet Service - 16300
You may need internet access any time. If you are in such a desperate need of internet access, just log on using 16300 as the user name and password. You will be connected within 10 seconds.

Consumer Complain -12315
If you are unhappy over a service, just dial this number. Your grievance will be solved.

Legal Consultants - 12348
If you are a foreigner, it is most likely that you would not know Chinese laws.12348 is there to help you out with advice by legal consultants.

Transportation - 96900
This number is very useful. Just dial this number and you will be instantly informed about the bus, taxi, train and metro services that will take you to your destination.

Local directory enquiries -114
Picture this: you have lost the phone number of a client in Shanghai. The yellow page helpline number can rescue you, provided you remember at least the name of that person.

International operator – 95115
It is International directory enquiries which you can inquire international numbers.

Shanghai East Hospital
Featured medical services: Cardiothoracic surgery, Orthopedics, Minimally invasive surgery, Cosmetic and plastic surgery
Address: 150 Jimo Road, Shanghai, China
Tel: (+86 21) 5882 2171 Fax: (+86 21) 5840 5251

Renji Hospital
Featured medical services: rheumatology, cardiology, obstetrics, gynecology, andrology, nephrology, hematology, general surgery, neurosurgery, cardiothoracic surgery
Address: No 1630, DongFang Road
Tel: (+86 21)5875 2345

America-Sino OB/GYN Service
Featured medical services: gynecological, obstetrics, pediatrics, children's healthcare
Address: 3/F, Bldg6, Clove Apartment Building, 800, Huashan Road , Jingan District
Tel: (+86 21)6249 3246

Huashan Worldwide Medical Center
Featured medical services: dermatology, peripheral vessels, internal medicine, ifectious diseases specialty
Address: 12 Middle Wulumuqi Road
(Out-patient Clinic: 8F, Building 1; Night Emergency: 15F, Building 6)
Tel: (+86 21)5288 9999

Shanghai Gleneagles International Medical Dental & Surgical Center
Featured medical services: Dentistry, family medicine, general surgery and gynecology
Address: 4F, Tomorrow Square, 389 Nanjing West Road,
Tel: (+86 21)6375 5588
Attention: Close on Sunday

Dental Care: Care Dental Clinic
Address: No 200, YinCheng Road, Room 306 in Bank of China tower
Tel: (+86 21)5047 1790

There are a large number of banks with different brands in Shanghai. We will list some of them.
Near Shanghai International Convention Center(SHICC):

Other:

St. Joseph's Church (Sheng Ruo Se Tang) (Pu Dong)
Address: 660, Pudong Ave, close to Fushan Rd, Minxing District
Tel: (+86 21)5876 9532.
Transportation: Taxi about 10 minutes

Moore Memorial Church (Mu En Tang) (Methodist)
Hours: Sun 07:30, 09:00, 14:00, and 19:00
Address: 316, Xizangzhong Rd, close to Hankou Rd, Huangpu District
Tel: (+86 21)6322 5069.
Transportation: People's Square Station of Metro Line1/Line2/Line8.

St. Ignatius Cathedral (Xu Jia Hui Tian Zhu Tang)
Address: 156, Puxi Rd, close to North Caoxi Rd, Xuhui District 
Tel: (+86 21)6469 0930.
Transportation: Metro Line 2 getting off at People's Square then change Metro Line1 to Xujiahui Station

Shanghai is one of the modern cities as the most closely convergence with the world's fast pace, and travelling is a good choice for relaxing, entertainment and personal adjustment after work. Now leave all the procedures to the travel agencies and just relax for fun!

Shanghai China Travel International Ltd

Shanghai CTI's business scope includes inbound tours, outbound tours, domestic tours, business travel and MICE management. Shanghai CTI has gained a solid reputation following the successful operations of a series of large or important events such as APEC in 2001 and the World Engineers Convention in 2004. Shanghai CTI is a recommended service provider for the World Exposition Shanghai China 2010 by Shanghai World Expo Coordination Bureau.
Shanghai CTI established an EXPO team in 2008 with experts specialized in planning, organizing and execution of international conferences, incentive travel programs and corporate events in China and overseas countries.
Notice: CTI will offer its service on the first floor of SHICC; you can go there for further information.
Ms. Viki Wu, Senior Account Manager, Executive Travel, Shanghai CTI
Telephone:(+86 21)6289 5791 / (+86 21)6299 3791 Cell Phone: 1381 602 8039
Facsimile: (+86 21)6247 6390 Email: liun@ctish.cn; ycln@hotmail.com

CHINASSBC in Shanghai (上海市旅游集散中心)

Shanghai Tour Bus Center focuses its products on short and medium-range itineraries for independent travelers. More than 400 routes are designed including one-day tour, three-day tour, bus tour and train tour. For more information: http://www.chinassbc.com/english/

Q:Who should I ask for help if I mislay my passport?
A:Ask your guide for help and report the loss to the nearest Public Security Bureau (PSB) branch immediately, who will then issue you with a certificate of loss. You will need to apply for a new passport in person at the nearest embassy or consulate of your own country, where you will usually be required to fill in a lost passport application. With the new passport issued, you need to go to the PSB to get a new Visa, then you can continue your trip or leave China. Remember that the relevant departments are usually closed on Saturdays, Sundays and Chinese Holidays.

Q:What to do if I lose my wallet with cash and credit card in it?
A:f something valuable like cash and bank cards are lost, or you are robbed by thieves or muggers, do not hesitate to report the incident to the police immediately (call 110 toll free). The Public Security Bureau of China with many stations in each city, is in charge of such matters, and will handle your loss efficiently. If you are in a hotel, ask the hotel staff to help you and contact the police. Although China is a relatively safe country for tourists, it always pays to take basic precautions with your belongings.

Q:What can I do when I am involved in a traffic accident?
A:If you are involved in a traffic accident or other unexpected altercation, keep calm. If it is safe to do so, try not to leave or alter the scene of the accident and immediately call the police (110). Remembering the sequence of events that lead to the accident may help you when providing information to the police.

Q:Can you provide me some basic information about Chinese currency?
A:The Chinese currency is known as Renminbi (RMB). Officially, the basic unit of RMB is the Yuan, which is divided into 10 Jiao, which again is divided into 10 Fen. The Fen has so little value these days that it is rarely used. The People's Bank of China (PBC) issues RMB bills in denominations of one, two, five, 10, 20, 50 and 100 Yuan. Coins come in denominations of one Yuan, five and one Jiao, and one, two and five fen (the last are rare).
ATMs that take foreign cards are widespread but try to use the Bank of China, the Industrial and Commercial Bank of China (ICBC) and HSBC. However, ATMs are also widely available at tourist hotels of four-star and above, shopping malls and de- partment stores. Many ATMs have 24 hours service.

Q:Can you provide me some information about banks in Shanghai? How can I ex- change currency in Shanghai?
A:There are a large number of banks with different brands in Shanghai where you can get different currency conveniently. See Banks section in detail.

Q:What are the maximum U.S dollars I can carry in cash and also travelers' cheque? And if more then the required limit where can I apply for permit?
A:5,000 US dollars and 20,000 RMB can be taken into China. If the money you take exceeds that limitation, you need to apply for permit. You can apply for a permit in Bank of China. There are no limitations toward travelers' cheque.

Q:How can I open credit card in china?
A:Foreigners can apply for a credit card in China. You should provide your passport and the copy of your passport as well as the certification document of your earning. Well, if you are jobless (a student), you should provide the bank with your student card and other certification documents offered by your school. If you have a credit card of your country, you can provide bank with a copy of this card. I suggest you go to consult the clerks in the bank.

Q:What if my bank account & bank card were lost? Will I get them replaced instantly on the same day at the bank? What procedure do I need to do in order to get my new bank account & card replaced?
A:Firstly, you need to report the lost to the bank, and then the bank will frozen your account that no one can take money from your account. Then you need to take you ID card and bank card & bank account (you are not supposed to lost both of the two) to have a new one. But it may take about a week to have a new one.

Q:Can I withdraw money over the counter at the bank (Bank of China) by just present my account number with my picture ID or passport?
A:No, you need to take your bank account or bank card.

Q:Where is currency exchange service available? 
A:There are currency exchange services at Shanghai Pudongl International Airport and top-end (Normally 4 stars to 5 stars) hotels. All branches of Bank of China and other large banks offers currency exchange services. Look for a signwhen you walk into a bank outlet.

Tips:

1. Remember to take your passport, which need to be presented when converting currency in China.
2. you can ask them to give you a 100 Yuan of small change. It strongly advised to take some small change with you.
3. You can exchange the unused Renminbi back in other currency when you leave China. Please keep all your currency exchange receipts, which you must present. However, such exchange can be quite unfavorable in rates; you'd better use all your RMB before you left.
4. Do not exchange money in the street or the small shops which is mostly illegal and sometimes forgeries may be given.

The official currency exchange rate can be found at www.boc.cn which is applied national wide.

Q:How to make phone calls?

A:Dialing International call

To call a fixed phone:
Dial 00 +Country Code+ City Code (without the initial zero) + Number
For example: if you want to dial the phone number 12345678 in Beijing from America: 00 + 86 (Chinese country code) + 10 (Beijing area code without the initial zero) + 12345678
To call a cell phone:
Dial 00 +Country Code+ Number
For Example: if you want to dial a cell phone number 12345678901: 00 + 86 (Chinese country code) + 12345678901 

Phone Tips:
1. Do not leave your cell phone lying around; always put it in a safe place.
2. Do not call back a strange number without good reason as you may be the target of a swindler. They will call you, but hang up quickly. If you call back, the charge will be much higher than the normal rate.

Q:Can I use my phone to make international call directly？
A:No, you need to go to the business hall of your supplier to activate the service with your ID card presented. What's more, there must be RMB500 installed at least.

Q:Can use my cell phone in China?
A:Most of the cell phones bought in foreign countries cannot be normally used in China. However, some of the high-end phones are compatible. Please consult the manufacturer of your cell phone before your trip.
Note: The international roaming charge can be very high; it is strongly advised to use a local SIM card in China.

Q:What if I want to have a cell phone in China?
A:You can buy a cell phone in China. Many well-known world class brands of cell-phone like Nokia, Motorola, Sony Ericsson, Samsung, among others, are sold in franchised stores or large-scale emporia of China.

Q:Can I use the phone I bought to make calls directly?
A:No. After you purchase a new cell phone in China, it will be necessary to have a Chinese SIM card inserted in the cell phone.

Q:Where to buy a SIM card?
A:You can get a SIM card at any of the cell phone shops with a copy of your ID card. Usually, a new SIM card user is required to install a certain amount of money (100 RMB at most) in the card.
Three kinds of card will be served: China Mobile SIM card China Telecom SIM card and China Unicom SIM card.

Q:After buying a SIM card, I encounter some problems such as rate inquiry, recharging and so on, to whom will I turn for help?
A:You can call the service number of your SIM card supplier.
China Mobile: 10086 (24-hour service)
China Unicom: 10010 (24-hour service)
China Telecom: 10000 (24-hour service)
You can ask any question related with your phone and SIM card.

Q:Can I have my telephone bill and if yes, how?
A:Yes. Go to the business hall of China Mobile or China Unicom and you can print it out there.

Q:What are the rates of calls?
A:The charge of your call varies, based on the different SIM cards and the different communication services.

Q:How to use the phone booths?
A:You have to get a IC card which is sold in the newsstands or the post office. It has the domination of RMB10, 20, 30, 50, 100. Normally, the cost is RMB2-5 less than the par value. With IC card inserted the phone booth, you can make calls.

Q:Can I find a fax machine easily in China?
A:Yes. Public fax machines are available in many places. Scanning services etc. are also available

Q:Where to enjoy internet service?
A:Most hotels, public libraries, some restaurants and downtown cyber cafes provide free internet service. Tourists with laptops can enjoy wireless broadband Internet accessing service in these places.The internet service is available during the meeting period:The name of the Wifi - connectivityin SHICC is eswc2010.

Q:Can I access the internet in hotels?
A:In hotels of three-stars or above, you should be able to access the internet. In your room there should be provision for you to connect a laptop to the internet through a network interface. Some hotels also have a Business Center, where internet service is provided. In the Youth Hotels internet is also often available.
Note: It is free to use the internet service in some hotels, especially the bigger ones. However, do ask in advance, because some will charge and the fee may be extremely expensive!

Q:What if I want to log onto the internet without a computer?
A:There are many local internet cafes in China. Where you see the Chinese character "网吧", you can surf the internet. Be aware that the condition of internet cafes can vary widely. The cost will vary from city to city, but generally it is 1-5 Yuan per hour.
Warnings for surfing in an internet bar:
1. Take care of your personal belongings in case of theft.
2. Leave the internet bar before 9:00 at night for the sake of your personal safety.
3. To avoid fraud never use an online banking facility in an internet bar.
4. Many hotels offer the guests high-speed internet service. You can consult the hotel for more details.
5. In China, some websites are inaccessible, such as Facebook.

Q:What is the official postal service?
A:China Post (中国邮政) is the official postal service of the People's Republic of China, operated by the State Postal Bureau of the People's Republic of China.

Attention: You can ask the hotel receptionist for further information.

Q:What are the business hours of the post office?
A:The operating time is 08:00- 18:00 seven days a week, but in some remote areas, the post office may be closed on weekends.

Q:What is the rate of mailing a domestic letter in China?
A:It is not expensive at all for you to mail a domestic letter in China. The price varies according to the weight of your mail and the delivering distance.
Letter less than 100g: For each 20g, 0.6 Yuan is charged if the mail is delivered in the same city, while 0.8Yuan is for the intercity mail delivery.
Letter over 100g: For each extra 100g, 1.2 Yuan should be added for the mail delivered in the same city and 2.0 Yuan for the intercity mail.
Registered post is much faster but another 3.0 Yuan will be charged for each piece of mail as the registration fee.

Q:How long is the delivery time of a domestic letter by surface?
A:The delivery time is different based on the distance. Generally speaking, it will take 5-7 days.

Q:What if I have an urgent letter to mail?
A:It is recommended to use EMS (Express Mail Service), which is basically the best way to mail the letter or parcel. Within 3 days, the mail will be successfully delivered. If you do not want to go to the post office to mail the letter or parcel, you can just call 11185. By providing your address,  a staff member will pick your letter or parcel at your home.
Note: The service number of EMS is 11185 (24-hour hot line)
The official website of China Post EMS in English: http://www.ems.com.cn/english-main.jsp

Q:How does one mail a postcard abroad?
A:Postcards are sold in postal office. The normal one costs RMB 1.5~2.0.
You need to write the address of the addressee clearly. Make sure that the address is written according the instructions given above.

Q:What are the working hours for organizations and government at all levels in Shanghai?
A:The organizations and government at all levels stipulate a five-day workweek that spans Monday to Friday. Normal working hours are from 8: 30 a .m. to 5:30 p.m. Shops usually open from 10 am to 10 pm on weekdays and start business half hour earlier on weekends. Specific working and business hours are subject to the practical situation of every organization and government.

Q:Is it safe to drink water directly from the tap?
A:No. You are encouraged to drink bottled water. Normally, complimentary bottled water are provided for hotel guests.

Q:Is tipping necessary when dining in Shanghai?
A:Consumer taxes are included in price tags on goods. Cafeterias and bars in all hotels and some restaurants and bars outside hotels may include a service charge of 10% to 15%. Tipping is not expected in most restaurants and hotels. But, tipping can be a way to show your satisfaction with the services.

Q:What are the working hours for organizations and government at all levels in Shanghai?
A:The organizations and government at all levels stipulate a five-day workweek that spans Monday to Friday. Normal working hours are from 8: 30 a .m. to 5:30 p.m.. Shops usually open from 10 am to 10 pm on weekdays and start business half hour earlier on weekends. Specific working and business hours are subject to the practical situation of every organization and government.

Q:How can I adjust my watch due to the time difference?

A:In the map below, Shanghai is located in the UTC08:00.